Software Support Consultant
Windhoek,
Namíbia
Welcome to Binary City!
Binary City is advancing in technology that is built to make people's lives more efficient. It is without question that we also need professionals like you who can guide the average person to navigate the emerging technologies.
Welcome to Binary City!
Binary City is advancing in technology that is built to make people's lives more efficient. It is without question that we also need professionals like you who can guide the average person to navigate the emerging technologies.
Job Overview
The Software Support Consultant provides technical support and assistance to clients using BC Time and other custom-developed applications. This role involves troubleshooting software issues, resolving technical problems, and ensuring clients receive timely and effective support.
Key Responsibilities
- Provide technical support and assistance to clients using BC Time and custom-developed applications.
- Troubleshoot software issues and resolve technical problems reported by clients.
- Analyse and diagnose software-related issues, escalating complex problems as necessary.
- Assist in the implementation and configuration of software solutions for clients.
- Collaborate with development teams to identify and resolve software bugs and enhancements.
- Document support cases, solutions, and customer interactions in the support ticketing system.
- Conduct training sessions and workshops for clients on software usage and best practices.
- Stay updated on product updates, new features, and industry trends related to software support.
Qualifications
- Qualification in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in software support or a related technical field.
- Experience in an IT environment, with a strong understanding of both Windows and Linux.
- Confident using Linux commands and navigating the Linux environment.
- Passionate about providing helpful, reliable customer service.
- Holds a valid driver’s licence and is willing to travel as required.
- Helpdesk experience would be a strong advantage.
- Experience with SQL databases and basic scripting languages (e.g., JavaScript, Python).
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in spoken and written Afrikaans is considered an advantage.
Other Details
Location:
- Namibia (Windhoek)
Employment Type:
- Full time