We are looking for a Development Support Consultant to provide assistance, advice, problem solving, and technical information to customers regarding the use of software applications that Binary City has built for them; and act as liaison with customers regarding the status of their requests.
In this role, you should be a team player with a keen eye for detail and problem-solving skills. If you are avail over the following experience/skills, then we would like to speak to you:
MySQL or MSSQL (compulsory to be proficient in at least one of the two);
PHP or C# (basic knowledge in at least one of the two will be advantageous);
Experience in application testing;
Experience in customer services will be advantageous.
Experience/knowledge of financial systems/concepts will be advantageous.
Your goal will be to maintain a good relationship between our clients, our company and the applications our clients use, by adhering to our support policies and procedures whilst resolving client requests within a reasonable amount of time or as scheduled.
Responsibilities
Talk to customers over the phone, video call or via email to provide solutions to technical problems
Perform diagnostic tests and troubleshooting to identify clients issues
Provide customers accurate information on applications and services
Develop and implement technical procedures effective in quickly addressing customers’ problems to minimize downtime
Carry out assessments to determine the need for changes in hardware/software configurations
Educate clients on procedures for resolving or preventing recurrence of a technical problem
Act as liaison between the application unit of an organization and it’s clients
Explain and provide application solutions to customers in non-technical and comprehensible terms
Proffer recommendations to clients looking to purchase new equipment or replace existing ones
Prepare and present reports to update management on application support operations
Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
Respond to inquiries about hardware or software issues
Perform scheduled maintenance on computer systems to ensure efficient operations
Repair or replace faulty components of a computer/network system
Design and maintain applications/websites for clients
Attend educational programs, workshops, and seminars to stay abreast with developments in the IT industry.
Challenges
Optimizing support processes
Enhancing self-service
Must Have
Knowledge of information system terminology, concepts, functions, policies, and procedures
Modern office methods, practices, and procedures
The proper use and operation of equipment, software packages, system applications, word processing, and spreadsheet, and other related software
Proper English usage, vocabulary, and punctuation
Ability to learn and apply appropriate procedures with assigned area of specialization
What's great in the job?
- Working as a Development Software Consultant at Binary City, you can expect to be learning every day, building valuable experience for yourself while working on challenging and potentially very complex problems on a daily basis.
- You’ll also be part of an amazing and diverse team and you will immediately earn your bragging rights of working at the leading software development company in Namibia.
- Binary City has a strong African footprint with a global presence, thus the possibilities for personal growth is virtually limitless.
Team / Company Size:
Development team: 6
Company as a whole: 27
Company Maturity:
Going strong for Over 12 years.