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Development Support Consultant

Windhoek, Namibia

Odoo • Image and Text

We are looking for a Development Support Consultant to provide assistance, advice, problem solving, and technical information to customers regarding the use of software applications that Binary City has built for them; and act as liaison with customers regarding the status of their requests. 

In this role, you should be a team player with a keen eye for detail and problem-solving skills. If you are avail over the following experience/skills, then we would like to speak to you: 

  • MySQL or MSSQL (compulsory to be proficient in at least one of the two);

  • PHP or C# (basic knowledge in at least one of the two will be advantageous);

  • Experience in application testing;

  • Experience in customer services will be advantageous.

  • Experience/knowledge of financial systems/concepts will be advantageous.

Your goal will be to maintain a good relationship between our clients, our company and the applications our clients use, by adhering to our support policies and procedures whilst resolving client requests within a reasonable amount of time or as scheduled.

Responsibilities

  • Talk to customers over the phone, video call or via email to provide solutions to technical problems

  • Perform diagnostic tests and troubleshooting to identify clients issues

  • Provide customers accurate information on applications and services

  • Develop and implement technical procedures effective in quickly addressing customers’ problems to minimize downtime

  • Carry out assessments to determine the need for changes in hardware/software configurations

  • Educate clients on procedures for resolving or preventing recurrence of a technical problem

  • Act as liaison between the application unit of an organization and it’s clients

  • Explain and provide application solutions to customers in non-technical and comprehensible terms

  • Proffer recommendations to clients looking to purchase new equipment or replace existing ones

  • Prepare and present reports to update management on application support operations

  • Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.

  • Respond to inquiries about hardware or software issues

  • Perform scheduled maintenance on computer systems to ensure efficient operations

  • Repair or replace faulty components of a computer/network system

  • Design and maintain applications/websites for clients

  • Attend educational programs, workshops, and seminars to stay abreast with developments in the IT industry.

Challenges

  • Optimizing support processes

  • Enhancing self-service

Must Have

  • Knowledge of information system terminology, concepts, functions, policies, and procedures

  • Modern office methods, practices, and procedures

  • The proper use and operation of equipment, software packages, system applications, word processing, and spreadsheet, and other related software

  • Proper English usage, vocabulary, and punctuation

  • Ability to learn and apply appropriate procedures with assigned area of specialization

What's great in the job?

  • Working as a Development Software Consultant at Binary City, you can expect to be learning every day, building valuable experience for yourself while working on challenging and potentially very complex problems on a daily basis.
  • You’ll also be part of an amazing and diverse team and you will immediately earn your bragging rights of working at the leading software development company in Namibia.
  • Binary City has a strong African footprint with a global presence, thus the possibilities for personal growth is virtually limitless.
Job Complexity:
Personal Evolution:
Variability of the Job:
Job Security:
Overachieving Possibilities:
Team / Company Size:

Development team: 6

Company as a whole: 27

Company Maturity:

Going strong for Over 12 years.